My hotmail account - connected to FB - was hacked. I managed to get the hotmail account...

GetHuman-bagsbyem's customer service issue with Facebook from November 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bagsbyem will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bagsbyem can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bagsbyem's own words
My hotmail account - connected to FB - was hacked. I managed to get the hotmail account back but I cannot get FB. I have tried resetting the password which I did, lased for two days and then it said "session expired" and since then I just can't do it. When I try to get FB to send me the six digits number in order to recover the account, I ask for the junmber to be sent to my hotmail address but nothing arrives. I have done this endless times with no result. The other option is a SMS to a number that FB shows but this number no longer exists. In the meantime, incorrectly I created another two FB accounts which I do not what I want or need. I would like to keep my original FB Account. Can someone please help? I am getting really mad at this!*Thank you**Emilia Saunders******@***.com or *****@***.com

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Facebook

Customer service issue
Reported by GetHuman-bagsbyem
Nov 11th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 212035 others
0 customers following this

Timeline

GetHuman-bagsbyem started working on this issue
Nov 11th, 2018 3:25pm

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