My hotmail account - connected to FB - was hacked. I managed to get the hotmail account...

GetHuman-bagsbyem's customer service issue with Facebook from November 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bagsbyem will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bagsbyem can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bagsbyem's own words
My hotmail account - connected to FB - was hacked. I managed to get the hotmail account back but I cannot get FB. I have tried resetting the password which I did, lased for two days and then it said "session expired" and since then I just can't do it. When I try to get FB to send me the six digits number in order to recover the account, I ask for the junmber to be sent to my hotmail address but nothing arrives. I have done this endless times with no result. The other option is a SMS to a number that FB shows but this number no longer exists. In the meantime, incorrectly I created another two FB accounts which I do not what I want or need. I would like to keep my original FB Account. Can someone please help? I am getting really mad at this!*Thank you**Emilia Saunders******@***.com or *****@***.com

GetHuman-bagsbyem did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-bagsbyem
Nov 11th, 2018 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 212035 others
0 customers following this


GetHuman-bagsbyem started working on this issue
Nov 11th, 2018 3:25pm

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