I had a software upgrade on my Iphone and the next day my FB app on my phone was not a...

GetHuman-dvicbrow's customer service issue with Facebook from November 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dvicbrow will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dvicbrow can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dvicbrow's own words
I had a software upgrade on my Iphone and the next day my FB app on my phone was not accessible. When I tried to recover the account I couldn’t get the code because it was sending it to an invalid email address that I had when I originally set up the account. I tried to set up another account but that was unsuccessful. I was trying to get my original account back on my Iphone but have not been able to do so. I think I disabled one of the two accounts I tried to set up. I know longer have the charter email but now have two gmail accounts although I’m trying to get that back to one account only. I can’t access any pages on Facebook any more and I’m part of * Veterans Facebook feeds that I would like to be able to see as well as all my family & friends that I can no longer access. Is there any way that my original FB page can be restored?

GetHuman-dvicbrow did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-dvicbrow
Nov 11th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 211966 others
0 customers following this

Timeline

GetHuman-dvicbrow started working on this issue
Nov 11th, 2018 2:13pm