My mother died and I want to delete her account. We can’t remember her password. There...

GetHuman-casssub's customer service issue with Facebook from November 2018

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Help with my Facebook issue
GetHuman-casssub's next move: try the Facebook help center again.
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The issue in GetHuman-casssub's own words
My mother died and I want to delete her account. We can’t remember her password. There’s no flower at top of screen to press. And it’s quite frustrating that you can’t contact anyone about this
GetHuman-casssub did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-casssub
Nov 11th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 211722 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-casssub started working on this issue
Nov 11th, 2018 6:48am
GetHuman-casssub indicated the issue is not fixed yet.
Nov 11th, 2018 6:50am