My name is Jesus Dakota Contreras I lost my Facebook about * years ago and never recove...

GetHuman-jesuscon's customer service issue with Facebook from November 2018

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The issue in GetHuman-jesuscon's own words
My name is Jesus Dakota Contreras I lost my Facebook about * years ago and never recovered it I recently last month need a Messenger account with my phone number and middle and last name Dakota Contreras but when I login it says that my password is invalid and when I hit the eyeball symbol icon to show password it shows it typed down correctly but still won't let me in so I go to forgot password even though I shouldn't have to and it says send SMS message of digital code to make a new password and when I do that I use my phone number to send that digital code it accepts it but throws me into a one Jason villareal's account and asks if this is me and with an option saying "no this isn't my account" so I click no this isn't my account because obviously I'm not a man of ** years of age looking, with a mustache, bald with a ball cap on, then it finally shows my account Dakota Contreras with my picture of me and my glasses, my short combed hair and my red and dark blue striped v-neck shirt on so I click that because it's obviously me and I use this messenger app to contact my father who is currently in the Philippines it is the only way we speak to each other until he gets back so it's very annoying when I get back onto the app to speak with him and it kicks me out saying that my login has expired and I log back in with my new password which is still the same password saying that it is invalid * incorrect and to recover it so I click forgot password and do the digit code again with my phone number and again it sends me to the Jason Villarreal's account. one time when I was doing this, so I can answer a message my dad sent me on messenger I had to do the process all over again and I ended up in Jason's account I saw his messages and his profile in the messenger app and immediately freaked out saying I'm literally inside this man's account so I quickly immediately logged off and logged back into mine having to do the process again to get back into my account. Now I'm wondering how you all can help me get this man off my account because the phone number that I have I've had for literally * going on * years and it is linked to his account causing these issues and I want it fixed immediately because when I give a girl my number a girl actually interested in speaking with me she immediately thinks I have a Facebook and tries to search me with my number and it's gone to the point where a girl called me a fake person when she saw that Jason Facebook profile saying that I was being fake with her not saying the truth trying to troll her and others when really in reality that man has my phone number linked into his account and I want it off his account because he doesn't use this number I have paid for this number by Metro PCS for going on four years with my family so this issue needs to be dealt with immediately it's gotten VERY annoying and I'm getting very agitated and very angry about it please help me! Thank you.

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Facebook

Customer service issue
Reported by GetHuman-jesuscon
Nov 10th, 2018 - 3 years ago
Fixed
Seen by 15 customers so far
Similar issue to 211168 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jesuscon started working on this issue
Nov 10th, 2018 6:18pm
GetHuman-jesuscon indicated the issue is not fixed yet.
Nov 10th, 2018 6:30pm

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