My name is Jesus Dakota Contreras I lost my Facebook about * years ago and never recove...
GetHuman-jesuscon's customer service issue with Facebook from November 2018
15 views | 211168 similar | 0 following
Help with my Facebook issue
GetHuman-jesuscon's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jesuscon will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jesuscon can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-jesuscon's own words
My name is Jesus Dakota Contreras I lost my Facebook about * years ago and never recovered it I recently last month need a Messenger account with my phone number and middle and last name Dakota Contreras but when I login it says that my password is invalid and when I hit the eyeball symbol icon to show password it shows it typed down correctly but still won't let me in so I go to forgot password even though I shouldn't have to and it says send SMS message of digital code to make a new password and when I do that I use my phone number to send that digital code it accepts it but throws me into a one Jason villareal's account and asks if this is me and with an option saying "no this isn't my account" so I click no this isn't my account because obviously I'm not a man of ** years of age looking, with a mustache, bald with a ball cap on, then it finally shows my account Dakota Contreras with my picture of me and my glasses, my short combed hair and my red and dark blue striped v-neck shirt on so I click that because it's obviously me and I use this messenger app to contact my father who is currently in the Philippines it is the only way we speak to each other until he gets back so it's very annoying when I get back onto the app to speak with him and it kicks me out saying that my login has expired and I log back in with my new password which is still the same password saying that it is invalid * incorrect and to recover it so I click forgot password and do the digit code again with my phone number and again it sends me to the Jason Villarreal's account. one time when I was doing this, so I can answer a message my dad sent me on messenger I had to do the process all over again and I ended up in Jason's account I saw his messages and his profile in the messenger app and immediately freaked out saying I'm literally inside this man's account so I quickly immediately logged off and logged back into mine having to do the process again to get back into my account. Now I'm wondering how you all can help me get this man off my account because the phone number that I have I've had for literally * going on * years and it is linked to his account causing these issues and I want it fixed immediately because when I give a girl my number a girl actually interested in speaking with me she immediately thinks I have a Facebook and tries to search me with my number and it's gone to the point where a girl called me a fake person when she saw that Jason Facebook profile saying that I was being fake with her not saying the truth trying to troll her and others when really in reality that man has my phone number linked into his account and I want it off his account because he doesn't use this number I have paid for this number by Metro PCS for going on four years with my family so this issue needs to be dealt with immediately it's gotten VERY annoying and I'm getting very agitated and very angry about it please help me! Thank you.
GetHuman-jesuscon did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jesuscon fixed the problem
We are waiting for GetHuman-jesuscon to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
GetHuman-jesuscon indicated the issue is not fixed yet.
Nov 10th, 2018 6:30pm
Paying Too Much for Cable?
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.