My Facebook was hacked ! My old email that i dont use anymore which is *****@***.com so...

GetHuman-halmsley's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-halmsley will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-halmsley can let us know if they help or not.
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Before contacting them, items GetHuman-halmsley may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-halmsley's own words
My Facebook was hacked ! My old email that i dont use anymore which is *****@***.com someone using it. That old email become the primary facebook email. So basically i use two email of my facebook which is *****@***.com and *****@***.com ( email that i dont use anymore ) so i just hope you can remove that email from my facebook. It seems my facebook cant login or even search. Maybe you guys blocked it. So i hope you guys can revive my facebook. Because i get an email from facebook someone trying to change my password . Which is if someone trying to change the password both of this email will get notified. So i hope before you revive my facebook, username Halmsley Ryzie Herri. Remove that old email. I can snap my id if you guys need some proof. I hope you can fix this as soon as possible.

GetHuman-halmsley did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-halmsley
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 210669 others
0 customers following this

Timeline

GetHuman-halmsley started working on this issue
Nov 10th, 2018 7:26am

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