Hello. My family's restaurant business is being threatened and our reputation is being...

GetHuman-nikkidol's customer service issue with Facebook from November 2018

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The issue in GetHuman-nikkidol's own words
Hello. My family's restaurant business is being threatened and our reputation is being ruined by a long time customer who has always caused us problems. She has always tried to get free meals and try to cheat her way through paying and she has taken it too far now. We are seeking legal action. She has made a post of a photo (which I am certain is fake) of a bug inside one of her meals (this has not happened in the last ** years and we know this specific customer has always been a nuisance over the years) I think she is trying to ruin us because she did not get what she wanted. She has made a post on our business page as well as * different posts on her page and making ALL of her friends share it. It has almost become viral. We are very distressed over this news and we're very close to receiving death threats at this point. It's gotten beyond our control. I know I cannot delete her posts on her page but would it be possible to get the post on my business' page deleted? The comments are extremely mean and hurtful (and untrue) and they are never ending and harassing. Please, help me come up with a solution for this. My family and I are really having a hard time with this woman and we do not know what to do. She has really caused us a lot of pain, stress and grief. My family's business is Marven's Restaurant (*** ball Avenue, Montreal, quebec, canada). Please respond as soon as you can. My entire family's livelihood and reputation is at stake. Thank you.

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Facebook

Customer service issue
Reported by GetHuman-nikkidol
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 210650 others
0 customers following this

Timeline

GetHuman-nikkidol started working on this issue
Nov 10th, 2018 6:51am

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