Facebook Customer Service Issues

Archive 291

The following are issues that customers reported to GetHuman about Facebook customer service, archive #291. It includes a selection of 20 issue(s) reported November 9, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need help verifying my Facebook Business Page "@orthotech.asia" using our business contact number. Unfortunately, for the past two months, every time I attempt to verify, I consistently receive the error message stating: "Too many Phone calls scheduled by this account. Please wait and try again later." I am unable to proceed with the verification process despite waiting each time. Initially, it worked well, but our phone battery died during the verification call, causing the issue to arise every subsequent try. I kindly request assistance with resolving this problem so I can successfully verify my business page. Thank you in advance for your help.
Reported by GetHuman-krisscol on vendredi 9 novembre 2018 04:35
Hello, my name is Jasmine, also known as Shakeitfoejazzy on Instagram. I recently got locked out of my Instagram account while transitioning to a business profile and trying to remove my phone number. I completed the 2-step verification and provided a picture along with my Instagram handle and full name. After receiving reset password links and regaining access, I was prompted to verify my identity with a code sent to my original email, which I no longer have access to. Yahoo stated I need the backup number I no longer have to recover the email account. Although I used to log in through Facebook, the same issue occurred. Can anyone assist me in retrieving access to my account? Any help would be greatly appreciated. Thank you sincerely, Jasmine.
Reported by GetHuman-extrasau on vendredi 9 novembre 2018 04:39
Hello, I am Lcpl Keathley from the United States Marine Corps. My Facebook account, under the name Randall Keathley Jr, was hacked, and when I managed to regain access, it was disabled. I have not violated any Facebook community standards and have been using the account since [redacted] without any issues. It is crucial for me to have it reactivated as it is how I keep in touch with my family while deployed. I have reached out to my chain of command as my family got worried seeing the account deactivated. I hope we can resolve this matter promptly. Thank you, Lcpl Keathley USMC.
Reported by GetHuman1528023 on vendredi 9 novembre 2018 04:46
Hello, I am having an issue with my Facebook page which I set up to promote my art. The problem started when I received a message saying my account was under review due to a photo submitted on 09 November. I faced this issue on two occasions, 7th November [redacted] when I invited friends to like my page and on 9th November [redacted] when I tried to upload a video. It seems that the security algorithms are flagging my account, possibly mistaking me for a bot. This is affecting the promotion of my art as it has caused my profile to disappear along with my page. I would appreciate it if this matter could be looked into promptly.
Reported by GetHuman-iqbarif on vendredi 9 novembre 2018 05:27
My email account, [redacted], was hacked by someone pretending to be my friend on 11/4/[redacted]. During a short conversation, they asked me to click on a link to view a family picture. Unfortunately, I fell for the scam and provided my email and password. I realized I was hacked when I spoke to my friend, who confirmed he didn't send anything to me. Feeling anxious about being hacked, I logged out of Facebook. However, I can't regain access to my account because the password reset code is being sent to an email I no longer have access to. My account is asking my Facebook friends for a bank account in Vietnam or to click on a family picture link. Some of my friends have lost money as they believed it was me asking for the account number. I need to report the hacked account with the email [redacted] and the username kelly pham. I would like to provide evidence of the breach, but I currently cannot access my account.
Reported by GetHuman-phamkell on vendredi 9 novembre 2018 05:58
I needed to create a new account for my Facebook since I no longer have access to my previous account under the name Harlie Green. The new account I made uses the same profile picture but with my email address as [redacted] I wish to regain access to my Harlie Green account. The email connected to that account was [redacted], which I can no longer access. My birthday is 02-13-[redacted], and an old password associated with that account was either "zxcvbnm123" or "zxcvbnm.[redacted]" or "Iforgot88". Unfortunately, I lost my phone in New Mexico during an incident, making it impossible to recover access to the email address. I earnestly request assistance in recovering access to my old account by contacting me at [redacted]
Reported by GetHuman-rcardill on vendredi 9 novembre 2018 07:23
I had a previous issue with a Facebook username linked to my business page that led to personal information being exposed causing problems with my employer. This forced me to deactivate the page. To maintain anonymity, I created a new Facebook profile under a different name and email. I was able to secure the username for my business page but now the new profile has been disabled. I am unable to reclaim the username for my business page on my personal profile due to it being associated with the disabled account. This is crucial for my small business as we have a trademark, web domain, and printed materials with the social media information. I seek guidance on the process to regain ownership of the username for our business page as it is vital for our success with Facebook ads. Thank you for your assistance.
Reported by GetHuman1528668 on vendredi 9 novembre 2018 09:53
Subject: Urgent Matter Regarding WhatsApp Account Dear Sir/Madam, I am writing to address a pressing matter that has left me feeling extremely concerned. Recently, at the urging of a friend, I downloaded a third-party app that automatically added a large number of contacts to a WhatsApp group chat. I now realize that this action was a violation of the terms of service, which I had not fully understood at the time. I deeply regret my mistake and am willing to comply with all regulations in the future. WhatsApp has been an integral part of my life for over 4 years, connecting me with family, friends, and university groups. The thought of losing access to these cherished memories is distressing. I kindly request that my account be reinstated, as I am committed to upholding all terms of service henceforth. Please consider my situation and restore my access to WhatsApp. I can be reached at +[redacted]98. Thank you for your attention to this matter. Warm regards,
Reported by GetHuman1528836 on vendredi 9 novembre 2018 11:19
My name is Vera B. Pate, and you can reach me at [redacted] or [redacted]. I am facing a critical issue where a former contractor from my now-closed company created a Facebook page for West Fayetteville Towing and Recovery. This page is displaying personal photos from my camera roll without authorization. Despite my attempts, online solutions have been unsuccessful. It's urgent that this page is removed promptly as it's a severe violation of my privacy. Please address this matter without delay. Kindly contact me at [redacted] to update me on the situation. Your immediate attention to this illegal and concerning matter is greatly appreciated. Thank you, Vera B. Pate.
Reported by GetHuman-vbpate on vendredi 9 novembre 2018 11:34
I'm frustrated that my Messenger account was disabled again. The previous incident was also unwarranted. The first time, I was flagged for "nudity or sexual activity" when it was simply a mother kissing her daughter. Now, I'm facing a ban for "Hate speech" without proper review from Facebook. The content I shared was meant to condemn racism and hypocrisy, not promote hate. It's unfair that my repost was penalized while the original post remained untouched. I wish Facebook would thoroughly examine the content and reinstate my account promptly. Being punished for 30 days when I haven't violated any guidelines is disheartening.
Reported by GetHuman1529079 on vendredi 9 novembre 2018 13:02
During a Facebook discussion yesterday concerning racism, two posts with gifs appeared on the thread, featuring my Facebook photo. One showed Jennifer Lopez, and the other depicted a woman clapping. Initially, I thought Jennifer Lopez might have liked my comment and was applauding it, but then I realized this wasn't the case. I am now worried that anyone could post on Facebook using my photo, making it seem like I posted it. It was confusing because typical posts show a round photo with the person's name for identification, but these posts were different, only showing my picture.
Reported by GetHuman-dcandlc on vendredi 9 novembre 2018 13:09
I was previously informed that my post did not violate community standards, but I am still unable to access it. "I was informed that the income information I shared was within the community standards, yet the post is still not visible to me. Here is the content of my post for reference: Jared V. It's important to highlight the disparity in income levels. According to the [redacted] American Community Survey, Baltimore's median income was $38,[redacted], significantly lower than Maryland's median household income of $70,[redacted], which was the highest in the country. This data underscores the economic gaps present in different regions. I am still facing issues accessing this post, although it has been deemed compliant with the community standards after a review. I would appreciate any assistance in resolving this matter."
Reported by GetHuman1522797 on vendredi 9 novembre 2018 13:55
Nearly three months ago, I made a comment on a post that led to a dispute with another user. Despite being at a healthy weight, the individual made a hurtful remark about my appearance. In response, I pointed out her own eating habits in a similar manner. Unfortunately, after she reported my comment, Facebook banned me for 30 days. I appealed the decision, and Facebook acknowledged their error and reposted my comment. However, I remain banned, which seems unfair, especially on my recent birthday when I couldn't even contact my mother. I hope Facebook will rectify this situation promptly.
Reported by GetHuman1529454 on vendredi 9 novembre 2018 14:18
Chip Kyle, a long-time Facebook user from New York City, has infiltrated my private messages using aliases like 'Homer Teabury' and 'Homer Les Teabury'. Despite blocking him, his continued trolling led me to discover multiple 'Chip Kyle' profiles sans pictures. I inadvertently friended him, hoping for change, only to face his ongoing animosity. He proceeded to hack my site, even sharing private messages between my girlfriend and me under 'Homer Teabury', tarnishing my experience. His association with a respectful brother, Robin Kyle, did not deter his disruptive conduct. Suspected accomplices 'Pat Munce' and 'Tommy George' were swiftly blocked. I designed a new page for my girlfriend, but Chip Kyle managed to breach her privacy as well. Requesting Facebook's prompt intervention, I urge action against such individuals. In light of prior security breaches, I switched my default settings to limit visibility. I implore Facebook to investigate and address this matter promptly, emphasizing the severity of identity theft over mere trolling. Enhanced security measures are crucial to retaining users' trust, prompting me to express disappointment in the absence of phone assistance and accountability. A timely response is imperative to restore faith in Facebook's commitment to user safety.
Reported by GetHuman-jadedtom on vendredi 9 novembre 2018 14:37
I sought help from Sebastian Leos Gonzales to create a logo for my messenger and Facebook page for my social media efforts as a minister. However, I later found out that he made himself the administrator instead of me as we agreed. As a minister and a Master of Sciences in Religious Studies, this project holds significant value for me. Despite my multiple requests, he has been uncooperative, giving excuses and refusing to give me control over the page. He has even disregarded Facebook's request to remove the page. I am deeply disappointed by his actions and wish for the page to be taken down to resolve this matter. I am determined to find a solution to this issue going forward. Thank you for your understanding.
Reported by GetHuman-joniamae on vendredi 9 novembre 2018 15:22
Hello, I recently faced a 3-day block on my account after sharing YouTube videos. However, my account has now been disabled, and I am unsure of the reason for this action. Despite following Facebook's instructions, I remain unable to access my personal account. I am willing to comply with any necessary steps to regain access as my account holds significant importance to me. I am particularly concerned about losing contact with my daughter, as Facebook is my sole means of potential communication with her. I implore for assistance in resolving this matter to avoid losing my only connection to my daughter. I assure you of my cooperation and understanding. Thank you for your assistance. Best regards.
Reported by GetHuman-theozaro on vendredi 9 novembre 2018 15:30
I used to manage a Facebook group named "Post AMMO Deals - Any Caliber." The purpose of the group was for gun enthusiasts to share any online deals they found on ammunition. It was a simple platform without any sales or political content. My friend and I, who were not affiliated with any stores, were the administrators. The idea was to help each other find good deals on ammo or search for discounts within the group. Despite not violating any community standards, we received a notice claiming otherwise. After requesting a review, Facebook confirmed that we were in compliance. However, a few days later, my group was inexplicably deleted, despite the previous confirmation. This has resulted in the loss of [redacted] members. I am seeking assistance as this situation feels unjust and we were operating within the guidelines set by Facebook.
Reported by GetHuman-gobrowns on vendredi 9 novembre 2018 16:55
There was an attempt to access my account from Los Angeles, California, and I appreciate the temporary lock placed on it. I was instructed to change my password, but I've been logged into this account for 8 or 9 years without manually logging out. I don't remember my username or password. I trust that you will eventually unlock it. This has happened to me before in Thailand in August [redacted] and when I returned to the US and wanted to contact you, the account was already unlocked in early September [redacted] after an attempt from New York. While waiting for the account to be unlocked, I would like to establish and retrieve my username and password. Additionally, I seem to have unintentionally created another Facebook account through my Gmail, which I did not intend to do. I would appreciate any assistance you can provide.
Reported by GetHuman-jerryrae on vendredi 9 novembre 2018 20:02
Hello, I'm having trouble accessing my account. It appears to have been hacked by an unknown individual from the United States. Here are the details of my account: Email: [redacted] Phone: +[redacted]07 The linked email and phone number have been removed from my account, preventing me from receiving the necessary OTP for account recovery. I feel helpless in this situation. I kindly ask for prompt action on this matter to resolve it urgently. My Facebook account holds personal significance to me. Hoping for a swift response. Thank you, Abhi Choudhary
Reported by GetHuman1532243 on vendredi 9 novembre 2018 21:09
Around June 30, [redacted], my now ex-wife and I separated, and I deleted my Google account. Unfortunately, I am unable to retrieve it. Moreover, I changed my Facebook password at the time and now cannot remember it. I have no access to my email addresses [redacted] or [redacted], nor to the phone numbers I had back then, which were [redacted] or [redacted]. You can verify it is me by checking my current page and recognizing some of the same friends. Regrettably, I am unable to use the trusted contacts feature, and I suspect I set it up incorrectly. This is distressing as there are precious pictures of my son and family that are only saved there. Please advise on how I can regain access. I am willing to provide any necessary documentation, such as a picture of my license. Previous passwords I have used include "tucker77," "homedepot," and "iloveheather."
Reported by GetHuman-pavingma on vendredi 9 novembre 2018 21:19

Help me with my Facebook issue

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