Subject: Problem with Account*My name is Monika Sherman and for weeks I have noticed an...

GetHuman1526934's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1526934 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1526934 can let us know if they help or not.
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Before contacting them, items GetHuman1526934 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1526934's own words
Subject: Problem with Account*My name is Monika Sherman and for weeks I have noticed an big increase in Friend requests and two weeks ago I saw that somebody had been on a device located in Davenport Iowa and I live in Des Moines Iowa so I cleared devices log out performed security checks and changed my password. The next weekend I research how report issues and advised a couple of posts I did not do and again went to change password and when doing that it said password was incorrect and then saw a password change notification that you emailed to me showing somebody other than myself had made another password change. Again went to change it chose the forgot password option and changed again after looking for other devices and appeared to be fine. As of last week then I thought account should be secure. So this week I received a friend request from a girl named brittney close who I did not know so at first ignored it. She then sent me a message stating she did not send it and didn’t know who could have sent it from her account and apologized. **Now I saw a community message to me that a spam violation to policy occurred on one of my posts which has no specific info for me to verify if it was even me that did it. *It was not me as I rarely post anything other that personal stuff about family or pics. *Yesterday I wasn’t able to use messenger at all and it was as if an update bug or connection issue. So after updating iOS ** and messenger it still does not work. Now today I can not access anything on Facebook or messenger and want to know how you can assist me in recovering my account. *Please advise!!!!

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Customer service issue
Reported by GetHuman1526934
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 208921 others
0 customers following this


GetHuman1526934 started working on this issue
Nov 8th, 2018 11:48pm