Facebook Customer Service Issues

I accidentally deleted a conversation from Messenger that holds critical information about a disturbing encounter from a stranger two years ago. The messages contained personal details regarding an incident of sexual abuse I experienced as a teenager. Despite my initial shock and anger towards the sender, I unfortunately deleted the conversation today due to being re-contacted by the same profile. Now, I am in urgent need to recover this conversation as it serves as vital evidence for potential legal action or for my personal records. Your assistance in retrieving this conversation from my Facebook account would be immensely appreciated. Thank you. - Morena saa

Hello, I believe my Facebook account, Jason E Peddell, has been hacked. Yesterday, I received a message stating that someone was logging into my account from a different device, either my iPad or iPhone. Since then, I have been locked out of my account. I have been attempting to update my email address on Facebook for the past few months. However, every time I try, I receive a message saying that my email address, [redacted], has been disabled by the administrator. This email address is correct and active. I am unable to reach anyone at Facebook for assistance, and I am unsure what steps to take next. Please respond promptly to help me regain access to my account. Last night, I mistakenly created a new Facebook page under the same name, Jason Peddell, but I do not wish to use it. I just want to regain access to my original account. Thank you. - Jason Peddell Phone: [redacted] Email: [redacted]

I encountered an issue while attempting to send multiple messages on my messenger at 1:10 am EST, receiving a notification that my session had expired. I proceeded with the recovery options, successfully resetting my password twice. However, I was subsequently informed that my account had been locked due to security concerns, an unprecedented situation for me. I suspect unauthorized access may have occurred. This account is crucial to me as it contains essential details for my upcoming wedding, including guest information and irreplaceable photos. The account belongs to Michael Latham, engaged to Austin Harrison, with recent contact history including Austin Harrison, Joe Latham, and Dawn Middleton. For further assistance, please reach out via the provided email address.

I am having trouble accessing my Facebook account. Yesterday, I received a message about someone logging in from a different device, and since then, I cannot login. I also tried to change my email address on my account in the past, but it kept saying my email was disabled by the administrator, which is not true. I need help from Facebook support to regain access to my account. I tried creating a new account, but I don't want that. Please assist me promptly. Thank you. - Jason Peddell.

I am continuously facing issues with Facebook disabling my profiles under my preferred name Katherine Davis. As a transgender individual with the legal name David Davis, this situation is frustrating as the profiles persist despite being disabled. This creates difficulty for others to contact me, and I am unable to deactivate the accounts as Facebook requests identity verification but does not allow me to sign in for verification, trapping the profiles in limbo. I would greatly appreciate being able to create a new account without the risk of it being disabled unjustly shortly after or the ability to delete my accounts entirely to move past this issue.

Hello, I need urgent assistance. I have been promoting my posts through the Instagram Page @theofficialfootballstore using Facebook Ads Manager. I initially had my debit card details on the page for ads and was charged once. However, I recently had issues with my debit card, got a new one, but forgot to update the new card details on Instagram and Facebook. Consequently, I received a message stating I owe Rs.[redacted]/- as the payment couldn't be processed with the old card. I have tried updating with my new card details and even other cards, but the payment is still not going through. I kindly request the Facebook ads account associated with @theofficialfootballstore under the name of Abhishek Sebin to be unblocked. I am eager to make the remaining payment and continue using the account for future promotions. Thank you.

I have encountered a problem with my account that I have reported multiple times. I am trying to delete an additional account shared with friends, specifically the Martha F. Dominguez page with 26 friends. Despite reporting this on Feb. 4, [redacted], and again on August 6, [redacted], it remains unresolved. I have given an ultimatum to have it removed by Christmas, or else I will leave Facebook. Thank you for addressing this matter. I have received similar messages acknowledging my reports, with the most recent on August 6. While I understand the technical challenges, the persistence of this issue is concerning. Your attention is appreciated as I hope to see this matter resolved promptly. Thank you.

I was recently a victim of internet fraud involving a Facebook user. The police got involved, and now I have received a court date related to the issue. I need access to the message thread between me and the user named "Tori Leach" on Facebook, but currently, the messages are not accessible, showing a verification message. It's frustrating that I had to visit another website to contact a Facebook employee about a legal matter. The lack of direct customer support from Facebook is disappointing, especially considering the problems I have experienced on the platform. I wish the help page provided more factual information from Facebook representatives rather than unrelated user questions and answers.

I am reaching out to address the recent 30-day ban I received from Facebook for a single violation. This ban feels unjust, especially considering I had a similar ban not long ago. I feel targeted due to my support for Gaza and Facebook's perceived bias towards Israel. Having two 30-day bans within three months seems excessive when compared to the violent and inappropriate content that goes unchecked on the platform. I urge Facebook to reconsider my ban and provide a justification while allowing such disturbing posts to remain. I anticipate a prompt response and want to emphasize my desire for fair treatment and equality on Facebook. I believe I am being unfairly singled out due to the platform's stance on Middle Eastern politics, particularly Israel.

I have a Facebook account which I mainly use to play Final Fantasy Brave Exvius. I enjoy playing the game on my phone and computer using emulator software like Nox or Memu. After an emulator update, Facebook often requests a verification code to ensure it's me logging in. Unfortunately, last night, I didn't receive the text verification code despite trying multiple times. I even received a warning about too many attempts. I attempted again this morning, but still no luck. My concern is valid as I've invested a significant amount of money into this game. Any assistance on this matter would be highly appreciated. Thank you.

Yesterday, I received a notification from Facebook indicating suspicious activity and requested me to verify my identity by uploading a photo. Despite consistently using the same phone to create new Facebook accounts due to similar issues, it seems Facebook did not recognize me as a genuine user. After uploading my photo, which matched my profile picture, I was informed that my account is under review without any indication of how long I would be locked out. I assure that the photo I submitted is mine, and I also created a page to showcase my Instagram photos. I am seeking assistance to regain access to my account to resolve this ongoing inconvenience by deleting both my profile and page.

I am experiencing difficulties with Facebook Pixel for WordPress/WooCommerce. Despite trying to install the provided zip/plugin from Pixel Setup and the WooCommerce "Facebook for WooCommerce" official page, I have encountered issues. After successfully installing the plugin, clicking on 'get started' does not trigger any response. As a result, I removed the plugin. I then attempted to insert the provided HTML code from Pixel Setup into the header code using the Header and Footer plugin on WordPress. While Pixel Helper is able to read the pixel information on my pages and update events for pages, it's not updating my products in the catalog. Setting up the catalog is crucial for me to advertise products on Facebook and Instagram, but I'm struggling with this step. I have extensively searched for solutions on the Facebook and WooCommerce support pages without success. I feel overwhelmed and hope someone can provide assistance. Thank you in advance, Best, J.

Hello, my business Facebook account keeps getting shut down repeatedly by Facebook, requesting me to submit my picture, which I have already done twice. My mother-in-law and I recently opened a brick-and-mortar shop and are eager to establish a Facebook presence, but this recurring issue is hindering our efforts to engage with customers. I have even paid to boost my posts, which turned out to be a waste of money. I access the account from my iPhone, iPad, and computer, unsure if this is triggering the shutdowns. We were hoping to drive Christmas sales through Facebook Marketplace before Thanksgiving. Could you please advise on how to resolve this ongoing problem as it is becoming frustrating for us? The Facebook name is Lynn Dean, and the business page is Daisy Lynn’s an Old Fashioned Gift Shop. You can reach me at [redacted]. Thank you.

My late father's Facebook account, belonging to Terrance Cornett with the profile photo of a man in a jean jacket resting on a walking stick, has been hacked. An inappropriate post appeared on the day of his funeral, alerting my mother of the hack as it was flagged as inappropriate. She attempted to change the password, but was unsuccessful, implying the hacker altered it. Unfortunately, she cannot recall the email used for login, having been kept permanently logged in on her home computer. Consequently, she is unable to respond to any reset emails. I, on the other hand, am still logged into her account on my cell phone and can access it. We seek assistance in resolving this issue. We can provide any necessary photo identification with his name and date of birth as displayed on the Facebook page. By examining my account and my mother's account, the familial association is evident through shared posts and pictures. I'm Staci Cornett.

Hello! I'm reaching out in hopes of resolving the deactivation of my Instagram account, @travl_gram, which occurred approximately 2 months ago. Despite my numerous attempts to contact Facebook/Instagram, I have not received any explanation regarding why the account was deactivated. Building the account to a following of 226k was a labor of love, and I am eager to have the account reinstated promptly. I appreciate any assistance you can provide. Thank you!

I made a mistake by describing a controversial toy in a way that violated the rules, leading to a 1-day ban. After returning, I mentioned the ban reason on a friend's post, resulting in an additional 3-day ban for using the inappropriate phrase. I wasn't targeting anyone, just explaining. While I understand not using the phrase again, not being able to explain the situation feels awkward. I don't believe the algorithm should have imposed the extra ban, possibly influenced by political bias. Regards, Shelly S.

I previously referred to a controversial toy as appealing to a certain group of people, which I now understand was in violation of the rules. However, I was surprised to be banned for * day. Upon returning, I mentioned the ban in a friend's post, repeating the phrase, and was subsequently banned for an extra * days. I was not trying to cause harm but merely explaining. I will refrain from using such language in the future. It would be helpful to inform others why certain language is unacceptable. I feel the additional ban was likely automated and may have been influenced by a political bias. I believe the situation could have been handled differently. Thank you, S. Swanner.

I had an old Facebook account from many years ago when I was single and had a different lifestyle. My wife recently found this account, which I had forgotten about, and now she wants me to delete it. Unfortunately, I can't access the account to delete it as I have no way of finding or logging into it. The account was created under the email "[redacted]" with my friend Andrew Finster. I believe the account name was "Andrew Killster." My current email address is "[redacted]," as I prefer limited internet connections. I really need to figure out how to remove that old account to avoid any further issues with my wife.

I recently experienced hacking on my account, with the hacker changing my information from an IP in Giza. They altered my password, phone number, and email, and I received emails in Arabic. They also made changes to my friends list, posts, and personal details. After regaining control through the password reset option via email, I enabled two-factor authentication and removed the unauthorized device. Currently, I am logged into my account on a browser but unable to recall my password. Despite trying to reset it with no success, I have access to the associated phone number and email address. I possess screenshots as evidence of the hacking incident. The inability to access Messenger or the Facebook app has been frustrating. Your support in resolving this matter would be greatly appreciated.

I recently experienced a frustrating situation with Facebook. Last week, I received a one-week ban for a post that was deemed inappropriate. After appealing, Facebook acknowledged their mistake and reinstated my post. However, to my dismay, I was immediately hit with a 30-day ban for the same post that had been reinstated. It is perplexing that expressing my opinion about RT led to such severe consequences. Furthermore, when I reported offensive images to Facebook, they dismissed my concerns, stating that not everything offensive to some is deemed inappropriate by their standards. This disparity in treatment is baffling, especially when my appeals are continuously ignored. I seek clarity on why my post was considered offensive, while others are allowed to share content that may disturb some users.