I guess I was hacked I've been trying to recover my account but it's not letting me I d...

GetHuman1526426's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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The issue in GetHuman1526426's own words
I guess I was hacked I've been trying to recover my account but it's not letting me I don't have access to the email that is attached to my account so I chose the option to reset my password and it said I needed to verify my identity sent the driver's license in and then they emailed me back a code to use for my password I did that and then after that it asked me a bunch of questions and to reset my password as I'm going through the steps it stops and says something went wrong to try again later so I go back and I pushed the forgot password and it said to pick my trusted contacts to get a code from that I did that and then it said that I have done it too many times to try it again later but it was supposed to send me an email after I verified that the first time around that I did it I never got the email and when I click the link say I didn't get the email it just never let me do anything and said that that feature was unavailable at this time

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Customer service issue
Reported by GetHuman1526426
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 208817 others
0 customers following this


GetHuman1526426 started working on this issue
Nov 8th, 2018 10:15pm
GetHuman1526426 shared this issue with friends on Facebook
Nov 8th, 2018 10:15pm