I've been trying to change my user name on FB to my real name, but all the forms on the...

GetHuman-xenobiao's customer service issue with Facebook from November 2018

14 views | 208738 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-xenobiao will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-xenobiao can let us know if they help or not.
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The issue in GetHuman-xenobiao's own words
Change my name ... I've been trying to change my user name on FB to my real name, but all the forms on the website won't allow me to, even though I supplied a photo of my ID, and I tried e-mailing. I admittedly used a false name all these years for security and privacy reasons, but now I'd like to change it to my real name since its no longer a concern. I and my requests have all been denied and ignored and even my account disabled after the initial attempt of name changing. During disablement, I even tried replying to e-mails and the online forms noting that I want my name changed to my real name, when I got my account back up, it was the old name. I do not know why a simple request is so hard to do, nor why I'm being ignored, nor why I even need to provide gov't ID for a private social media account.
I want to change my name and it they believe my real name is false.
By changing name easily.
Since nearly the beginning of FB.
Tried calling all over and e-mailing. Been ignored all over.
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Facebook

FB name change
Customer service issue
Reported by GetHuman-xenobiao
Nov 8th, 2018 - 3 years ago
Fixed
Seen by 14 customers so far
Similar issue to 208738 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-xenobiao started working on this issue
Nov 8th, 2018 9:03pm
GetHuman-xenobiao indicated the issue is not fixed yet.
Nov 8th, 2018 9:06pm
GetHuman-xenobiao indicated the issue is not fixed yet.
Nov 11th, 2018 9:21pm
GetHuman-xenobiao indicated the issue is not fixed yet.
Nov 12th, 2018 2:27am
GetHuman-xenobiao indicated the issue is not fixed yet.
Nov 12th, 2018 7:12pm
GetHuman-xenobiao indicated the issue is not fixed yet.
Nov 13th, 2018 11:46pm
GetHuman-xenobiao indicated the issue is not fixed yet.
Nov 14th, 2018 2:32pm
GetHuman-xenobiao indicated the issue is not fixed yet.
Nov 19th, 2018 5:21pm

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