I was trying to change my password and change some notification settings. It would not...

GetHuman-caslwr's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-caslwr will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-caslwr can let us know if they help or not.
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Before contacting them, items GetHuman-caslwr may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-caslwr's own words
I was trying to change my password and change some notification settings. It would not accept my new or old password nor would it accept the * digit code you sent me. In the process of doing all this I noticed the city I reside in has been changed and not by me so I believe my account has been hacked. I have sent * emails requesting this be corrected without an answer from you. If my personal information is compromised it will be your fault because you did not respond to me. I expect this to be fixed immediately and to be notified when corrected. Deactivate account until this is done. I keep getting marketplace notifications which I did not ask for nor do I want. I am awaiting your immediate reply.

GetHuman-caslwr did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-caslwr
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 208449 others
0 customers following this


GetHuman-caslwr started working on this issue
Nov 8th, 2018 4:57pm

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