I changed my number so facebook is sending my log in code to my old number.*I managed t...

GetHuman1522659's customer service issue with Facebook from November 2018

8 views | 208060 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1522659 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1522659 can let us know if they help or not.
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The issue in GetHuman1522659's own words
Log in to facebook with my new mobile number ... I changed my number so facebook is sending my log in code to my old number.*I managed to contact my * trusted contacts and got a code from each one.*Facebook then told me to wait ** hours then try logging in with my new number.*I've done that and my code is still not coming through to my phone.*It says use a trusted device which I've used before but my pc has broke and my phone I reset but still don't understand why it's not giving me my code it's been about a week now.*I've even sent facebook my ID and haven't herd nothing back.
I can't log in from my new mobile number because my old number is saved on facebook so I can't receive log in code and it's saying it don't recognise this device my pc is broken!!!

GetHuman1522659 did not yet indicate what Facebook should do to make this right.

I've tried everything
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Facebook

My mobile
Customer service issue
Reported by GetHuman1522659
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 208060 others
0 customers following this

Timeline

GetHuman1522659 started working on this issue
Nov 8th, 2018 11:20am

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