Hi, my name is maymuun mohamoud. *My brother Abdul Nasser musa mohamoud died in a horri...

GetHuman-maymuun's customer service issue with Facebook from November 2018

8 views | 207276 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-maymuun will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-maymuun can let us know if they help or not.
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The issue in GetHuman-maymuun's own words
Hi, my name is maymuun mohamoud. *My brother Abdul Nasser musa mohamoud died in a horrific car crash on the A*** on the *********. *My sister tried to contact you to remove it but instead you memorilazed it. This has caused our family immense pain, the investigation is still ongoing and this just adds to constant reminders. You told us as his official name and his Facebook name weren't the same you refused to take it down however you accepted he died because you proceeded to memorialise it. I just cannot understand your logic and I'm shocked by your insensitivity. Many people around the globe shorten their name on Facebook, and it is a name similar to his own. His Facebook name is Abdi Musa and his full name is Abdul Nasser musa mohamoud. Only a person trying to be difficult would see This as an issue. I will ask again if this could be taken down I will send his death certificate again with this email and I will also attach a picture of my passport to show we have same name I will also send picture of his passport. I'm sure you can try to understand the tragic loss we have suffered and do not make us continue to pester you to assist us.

GetHuman-maymuun did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-maymuun
Nov 7th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 207276 others
0 customers following this


GetHuman-maymuun started working on this issue
Nov 7th, 2018 8:08pm

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