I tried accessing my Facebook account sometimes in May **** but got an email prompting...

GetHuman1515378's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1515378's own words
I tried accessing my Facebook account sometimes in May **** but got an email prompting me to reset my password because someone was trying to access my account from another location. SoI took the suggestion and requested for passport reset but the reset notification neither got delivered to my email (*****@***.com) nor to my mobile phone numbers (***********). All efforts to access my Facebook account since this incident proved abortive. Subject issue got aggravated when l mistakenly opened a fresh Facebook account (which l do not want) in the process of retrieving my old account. Please l need your assistance to retrieve my old Facebook account. You can confirm the authenticity of my old account through some groups that l joined via the old account: FIN, Rant Headquarters, Heart of Giving e.t.c. *I look forward to your assistance.

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Facebook

Customer service issue
Reported by GetHuman1515378
Nov 7th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 206505 others
0 customers following this

Timeline

GetHuman1515378 started working on this issue
Nov 7th, 2018 7:42am