I tried accessing my Facebook account sometimes in May **** but got an email prompting...
GetHuman1515378's customer service issue with Facebook from November 2018
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Help with my Facebook issue
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GetHuman1515378's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1515378 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1515378 can let us know if they help or not.
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Before contacting them, items GetHuman1515378 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1515378's own words
I tried accessing my Facebook account sometimes in May **** but got an email prompting me to reset my password because someone was trying to access my account from another location. SoI took the suggestion and requested for passport reset but the reset notification neither got delivered to my email (*****@***.com) nor to my mobile phone numbers (***********). All efforts to access my Facebook account since this incident proved abortive. Subject issue got aggravated when l mistakenly opened a fresh Facebook account (which l do not want) in the process of retrieving my old account. Please l need your assistance to retrieve my old Facebook account. You can confirm the authenticity of my old account through some groups that l joined via the old account: FIN, Rant Headquarters, Heart of Giving e.t.c. *I look forward to your assistance.
GetHuman1515378 did not yet indicate what Facebook should do to make this right.
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