Around * week ago, I tried to log in into facebook to be directed to a mobile security...

GetHuman-karenchu's customer service issue with Facebook from November 2018

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The issue in GetHuman-karenchu's own words
Around * week ago, I tried to log in into facebook to be directed to a mobile security check. A code was sent to my phone and I entered it. However, nothing happened so I tried it a few times more. A pop-up message stating that I was using the function incorrectly and that I may be blocked from using it appeared so I decided to try again the next day. **Yet the next day when I attempted to bypass the security check, a code was no longer sent to my phone so I waited a few more days until trying again. The next time I tried, I managed to successfully enter my code and was asked to upload a photo of myself as proof, to which I found odd. However, I complied and uploaded one but upon pressing the submit button, I was redirected to the mobile security check once again. **Now, when I try to log in, my phone number does not appear in the options so no code can be sent. I would just like to be able to access my facebook again.

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Facebook

Customer service issue
Reported by GetHuman-karenchu
Nov 7th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 206323 others
0 customers following this

Timeline

GetHuman-karenchu started working on this issue
Nov 7th, 2018 3:40am

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