I was able to get into facebook under my login of P*****@***.com.*Suddenly, I was no lo...
GetHuman-pattyweb's customer service issue with Facebook from November 2018
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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pattyweb will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-pattyweb can let us know if they help or not.
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Before contacting them, items GetHuman-pattyweb may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-pattyweb's own words
I was able to get into facebook under my login of P*****@***.com.*Suddenly, I was no longer able to log in. I got the error message "there is no fb account with this email" I followed the steps to recover my account, and Identified with * trusted friends. The * friends gave me the codes to enter. Once I entered the codes, I got an email with a long code to enter that included numbers and letters. When I tried entering that code into the field that says "enter code here", I got an error message stating the code should be * numbers only. No letters. Does that mean the email we got from FB was fake?**Are we entering the code into the wrong spot?**I can not get in now with my phone number or email and it says that all of my information is no longer valid.**I had my account set up under *****@***.com but then a month or so before this happened- I had changed it to *****@***.com.*At this point, I have not been able to get into my account since October **th.
GetHuman-pattyweb did not yet indicate what Facebook should do to make this right.
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