I was able to get into facebook under my login of P*****@***.com.*Suddenly, I was no lo...

GetHuman-pattyweb's customer service issue with Facebook from November 2018

1 view | 206304 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-pattyweb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-pattyweb's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pattyweb will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-pattyweb can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-pattyweb may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-pattyweb's own words
I was able to get into facebook under my login of P*****@***.com.*Suddenly, I was no longer able to log in. I got the error message "there is no fb account with this email" I followed the steps to recover my account, and Identified with * trusted friends. The * friends gave me the codes to enter. Once I entered the codes, I got an email with a long code to enter that included numbers and letters. When I tried entering that code into the field that says "enter code here", I got an error message stating the code should be * numbers only. No letters. Does that mean the email we got from FB was fake?**Are we entering the code into the wrong spot?**I can not get in now with my phone number or email and it says that all of my information is no longer valid.**I had my account set up under *****@***.com but then a month or so before this happened- I had changed it to *****@***.com.*At this point, I have not been able to get into my account since October **th.

GetHuman-pattyweb did not yet indicate what Facebook should do to make this right.

How GetHuman-pattyweb fixed the problem

We are waiting for GetHuman-pattyweb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-pattyweb fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-pattyweb
Nov 7th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 206304 others
0 customers following this

Timeline

GetHuman-pattyweb started working on this issue
Nov 7th, 2018 3:12am

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians