I was able to get into facebook under my login of P*****@***.com.*Suddenly, I was no lo...

GetHuman-pattyweb's customer service issue with Facebook from November 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pattyweb will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-pattyweb can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-pattyweb's own words
I was able to get into facebook under my login of P*****@***.com.*Suddenly, I was no longer able to log in. I got the error message "there is no fb account with this email" I followed the steps to recover my account, and Identified with * trusted friends. The * friends gave me the codes to enter. Once I entered the codes, I got an email with a long code to enter that included numbers and letters. When I tried entering that code into the field that says "enter code here", I got an error message stating the code should be * numbers only. No letters. Does that mean the email we got from FB was fake?**Are we entering the code into the wrong spot?**I can not get in now with my phone number or email and it says that all of my information is no longer valid.**I had my account set up under *****@***.com but then a month or so before this happened- I had changed it to *****@***.com.*At this point, I have not been able to get into my account since October **th.

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Customer service issue
Reported by GetHuman-pattyweb
Nov 7th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 206304 others
0 customers following this


GetHuman-pattyweb started working on this issue
Nov 7th, 2018 3:12am