I am in Kathmandu, Nepal with my son Prasiddha Yogi. We have made a music video and po...

GetHuman-kaelkirk's customer service issue with Facebook from November 2018

5 views | 205669 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kaelkirk will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kaelkirk can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kaelkirk's own words
I am in Kathmandu, Nepal with my son Prasiddha Yogi. We have made a music video and posted it to Facebook. Now we want to boost the post, but because it is in Prasiddha’s name and on his Facebook account and we are trying to use my credit card, his account had been disabled. We have filled out the forms, sent photo IDs and given as much information as requested. I have called my credit card company and alerted them that a charge will be coming from Facebook within the next couple of days. We were hoping to have the video posted and the boost ad done by the present festival here in Nepal which is Tihar. If this can be expedited in anyway, we would greatly appreciate your assistance.*Thank you in advance for your time and assistance.*Kael F Kirkpatrick

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Facebook

Customer service issue
Reported by GetHuman-kaelkirk
Nov 6th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 205669 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-kaelkirk started working on this issue
Nov 6th, 2018 11:05am
GetHuman-kaelkirk shared this issue with others over email
Nov 6th, 2018 11:07am
GetHuman-kaelkirk indicated the issue is not fixed yet.
Nov 7th, 2018 2:13am
GetHuman-kaelkirk indicated the issue is not fixed yet.
Nov 7th, 2018 3:16am
GetHuman-kaelkirk indicated the issue is not fixed yet.
Nov 7th, 2018 3:52am

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