My facebook account was hacked. Facebook deleted old account and I used my contact frie...

GetHuman1503297's customer service issue with Facebook from November 2018

7 views | 205219 similar | 0 following
Help with my Facebook issue
GetHuman1503297's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1503297 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1503297 can let us know if they help or not.
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The issue in GetHuman1503297's own words
My facebook account was hacked. Facebook deleted old account and I used my contact friends to get resolved. I had my * friends verify my account and facebook advised me to create a new account and password. I did this and they responded that account was verified but could not log on for ** hours. After ** hours I now get a message to verify account via they will send me a text, problem is that number was deleted because I got a new phone number. I contacted them via the report a login issue at least *** times, sent them certified letters with all documentation but they have never responded. I finally found that the old number I had was assigned to someone else after * months. I called that person and sent them a verify text but he told me he never received a text from facebook. All I need to do is get the verify phone number replaced so I can finally get into my account.

GetHuman1503297 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1503297
Nov 5th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 205219 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1503297 started working on this issue
Nov 5th, 2018 11:54pm
GetHuman1503297 shared this issue with friends on Facebook
Nov 5th, 2018 11:55pm
GetHuman1503297 indicated the issue is not fixed yet.
Nov 5th, 2018 11:58pm

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