My name is Ethan Schultz and I have a Facebook profile that what I believe has been rec...

GetHuman1501875's customer service issue with Facebook from November 2018

6 views | 204986 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1501875 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1501875 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1501875's own words
My name is Ethan Schultz and I have a Facebook profile that what I believe has been recently hacked into this past Friday. I have made multiple attempts at logging into my profile and resetting my password. I don’t have access to my original Facebook email. It was an email that was set up when I joined facebook many years ago that I no longer have access to. It is H*****@***.com * my phone number is ***-***-**** and that doesn’t pop up as an option to send my reset code to when I attempt to reset the password. It only pops up this old email as an option to send the code. I believe I was hacked because I have never updated my original facebook password and it automatically logged me off * weeks ago Friday night and said that the password was incorrect. I received a text from the number ***** saying my reset code was ******. That code didn’t work. I have attempted to use trusted contacts and I don’t believe I ever had those set up. I can answer absolutely any personal questions you would ask about my identity and I’d be happy to show you proof of identification if there is any way at all I can regain access to this account I would be extremely grateful. I will be moving soon out of state and I use this as a main form of communication and I want to stay in touch with people. Please let me know if there’s anything that can be done.

GetHuman1501875 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1501875
Nov 5th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 204986 others
0 customers following this


GetHuman1501875 started working on this issue
Nov 5th, 2018 8:20pm

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