My name is Ethan Schultz and I have a Facebook profile that what I believe has been rec...

GetHuman1501875's customer service issue with Facebook from November 2018

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The issue in GetHuman1501875's own words
My name is Ethan Schultz and I have a Facebook profile that what I believe has been recently hacked into this past Friday. I have made multiple attempts at logging into my profile and resetting my password. I don’t have access to my original Facebook email. It was an email that was set up when I joined facebook many years ago that I no longer have access to. It is H*****@***.com * my phone number is ***-***-**** and that doesn’t pop up as an option to send my reset code to when I attempt to reset the password. It only pops up this old email as an option to send the code. I believe I was hacked because I have never updated my original facebook password and it automatically logged me off * weeks ago Friday night and said that the password was incorrect. I received a text from the number ***** saying my reset code was ******. That code didn’t work. I have attempted to use trusted contacts and I don’t believe I ever had those set up. I can answer absolutely any personal questions you would ask about my identity and I’d be happy to show you proof of identification if there is any way at all I can regain access to this account I would be extremely grateful. I will be moving soon out of state and I use this as a main form of communication and I want to stay in touch with people. Please let me know if there’s anything that can be done.

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Facebook

Customer service issue
Reported by GetHuman1501875
Nov 5th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 204986 others
0 customers following this

Timeline

GetHuman1501875 started working on this issue
Nov 5th, 2018 8:20pm