My name is Ethan Schultz and I have a Facebook profile that what I believe has been rec...
GetHuman1501875's customer service issue with Facebook from November 2018
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1501875's own words
My name is Ethan Schultz and I have a Facebook profile that what I believe has been recently hacked into this past Friday. I have made multiple attempts at logging into my profile and resetting my password. I don’t have access to my original Facebook email. It was an email that was set up when I joined facebook many years ago that I no longer have access to. It is H*****@***.com * my phone number is ***-***-**** and that doesn’t pop up as an option to send my reset code to when I attempt to reset the password. It only pops up this old email as an option to send the code. I believe I was hacked because I have never updated my original facebook password and it automatically logged me off * weeks ago Friday night and said that the password was incorrect. I received a text from the number ***** saying my reset code was ******. That code didn’t work. I have attempted to use trusted contacts and I don’t believe I ever had those set up. I can answer absolutely any personal questions you would ask about my identity and I’d be happy to show you proof of identification if there is any way at all I can regain access to this account I would be extremely grateful. I will be moving soon out of state and I use this as a main form of communication and I want to stay in touch with people. Please let me know if there’s anything that can be done.
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