Hi,**I’ve recently set up a business account with both Instagram & Facebook but for som...
GetHuman1500690's customer service issue with Facebook from November 2018
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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1500690's own words
Hi,**I’ve recently set up a business account with both Instagram & Facebook but for some reason Facebook locked me out for “my security” even though it was me handling the account, so I sent off the identification documents which they approved and unlocked my account. Only to discover a few days later they locked it AGAIN! Siting the same reason for locking my account so I submit my identification off to them again only to discover the day after that they’ve DISABLED it. This was around two weeks ago now I’ve tried submitting an appeal on * or * separate occasions since and I’ve heard nothing. It’s really frustrating because without access to that account I can’t promote any posts on Instagram as it’s this Facebook account it is linked with, which means it’s admin & when I try linking my personal Facebook account into my business Instagram it won’t let me promote because I don’t have “permissions” to do so. Without my Facebook business account, it’s rendered my Instagram account pretty much useless. If you could help me resolve this problem i would me most grateful. **Thanks, James Allen
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