Hi,**I’ve recently set up a business account with both Instagram & Facebook but for som...

GetHuman1500690's customer service issue with Facebook from November 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1500690's own words
Hi,**I’ve recently set up a business account with both Instagram & Facebook but for some reason Facebook locked me out for “my security” even though it was me handling the account, so I sent off the identification documents which they approved and unlocked my account. Only to discover a few days later they locked it AGAIN! Siting the same reason for locking my account so I submit my identification off to them again only to discover the day after that they’ve DISABLED it. This was around two weeks ago now I’ve tried submitting an appeal on * or * separate occasions since and I’ve heard nothing. It’s really frustrating because without access to that account I can’t promote any posts on Instagram as it’s this Facebook account it is linked with, which means it’s admin & when I try linking my personal Facebook account into my business Instagram it won’t let me promote because I don’t have “permissions” to do so. Without my Facebook business account, it’s rendered my Instagram account pretty much useless. If you could help me resolve this problem i would me most grateful. **Thanks, James Allen

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Customer service issue
Reported by GetHuman1500690
Nov 5th, 2018 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 204775 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1500690 started working on this issue
Nov 5th, 2018 5:55pm

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