So what happened is that my phone automatically stopped working about a month ago. I gu...

GetHuman1497611's customer service issue with Facebook from November 2018

3 views | 204138 similar | 0 following
Help with my Facebook issue
GetHuman1497611's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1497611 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1497611 can let us know if they help or not.
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The issue in GetHuman1497611's own words
So what happened is that my phone automatically stopped working about a month ago. I guess it overcharged or something but the point is my phone turned off and didn't turn on. And I haven't had time to get it checked or fixed. I was currently logged into my Facebook which I've had forever, and I really can't remember what I last changed my password to. With that done, I'm not able to log in into my Facebook, due to my loss of remembering my password. And when Facebook asks me to send my vertification code it only gives me the option of sending it to my email. Which I had back in the day when I first made Facebook, which was long ago and of course now I don't use that email either. So I really want them to send my code through my phone number which is registered on my Facebook account. I already went to the help center, gave them my new email and send them a picture of one of my ID card.

GetHuman1497611 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1497611
Nov 5th, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 204138 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1497611 started working on this issue
Nov 5th, 2018 7:10am
GetHuman1497611 indicated the issue is not fixed yet.
Nov 5th, 2018 7:14am
GetHuman1497611 indicated the issue is not fixed yet.
Nov 5th, 2018 7:14am
GetHuman1497611 indicated the issue is not fixed yet.
Nov 5th, 2018 7:14am

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