So I created a new account which was meant for facebook ads for my business. I set it a...
GetHuman1488258's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman1488258's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1488258's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1488258 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1488258 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1488258 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1488258's own words
So I created a new account which was meant for facebook ads for my business. I set it all up, set my budget and everything and logged off. A few days later when I decided to disable my ads because of personal reasons I found myself locked out of the account asking for my face picture. The problem is, I didn't upload a picture to the facebook account so they couldn't possibly know if it was me. I'm glad I set a budget on my ads and to stop them after some time. I just got billed and it's screwed up because I had to pay way more than I would if I could stop them in time and not be locked out of my account instead... I want a refund.
GetHuman1488258 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1488258 fixed the problem
We are waiting for GetHuman1488258 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.