Photo Verification Issue

GetHuman1491336's customer service issue with Facebook from November 2018

10 views | 202669 similar | 0 following
Help with my Facebook issue
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GetHuman1491336's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1491336 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1491336 can let us know if they help or not.
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Before contacting them, items GetHuman1491336 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1491336's own words
Login to recover progress on PIBG Mobile ... I use my Facebook account mainly for binding my game accounts Facebook to retain progress. I don’t use social media and Facebook isn’t an exception. I don’t post pictures of myself on it and now I am locked out of my account. I can verify myself in ways such as email or phone, but how am I supposed to verify myself with an image when I don’t have a picture on my Facebook account to match it with? That is pretty flawed logic. Well, I had uploaded images of myself anyways but it’s been almost a week now. Facebook should add other ways to verify accounts.
I don’t have a photo on my account so there is nothing to match my photo verification with
By letting me in with just email and phone verification
Been using my account for a few years, though I don’t use it often
I have tried uploading pictures anyways to the photo verification
How GetHuman1491336 fixed the problem

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Facebook

PUBG Mobile
Customer service issue
Reported by GetHuman1491336
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 202669 others
0 customers following this

Timeline

GetHuman1491336 started working on this issue
Nov 4th, 2018 2:25pm