My problem is with Instagram. I have * Instagram accounts that I previously was able to...

GetHuman1489919's customer service issue with Facebook from November 2018

1 view | 202521 similar | 0 following
Help with my Facebook issue
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GetHuman1489919's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1489919 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1489919 can let us know if they help or not.
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Before contacting them, items GetHuman1489919 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1489919's own words
My problem is with Instagram. I have * Instagram accounts that I previously was able to switch between easily using the new drop down feature to switch between accounts. When I created my second Instagram account I was never prompted to create a separate password or email for it, but used my phone number to create it. On November *, I logged out of my Instagram account and when logging back in I couldn’t remember my password, so I reset my password. I was able to log in with using my new password, but when I logged in, my second account was gone from my drop down feature and I was basically logged out of my second account. I am able to view my second account, but I can’t log into it. Please help me re-gain access to my second account.

GetHuman1489919 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1489919
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 202521 others
0 customers following this

Timeline

GetHuman1489919 started working on this issue
Nov 4th, 2018 10:03am

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