I received a pop up hack on my computer on Friday, Nov.*. I call * Geek Squad to get r...

GetHuman1491723's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1491723 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1491723 can let us know if they help or not.
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The issue in GetHuman1491723's own words
I received a pop up hack on my computer on Friday, Nov.*. I call * Geek Squad to get rid of it. In return they scanned and defragged the unit. After they did this I restarted the computer as usual everything worked correctly but I was no longer able to log on the FB. I tried to log on several times but it went to this security thing with have to get * people having to get a code number from FB. I was able to contact * of the selected people of FB choices. I could not get in touch with some of them due to them being in the hospital, have died or could not reach them by phone. My account was deactivated for a reason I have no idea why. This has happened before but I didn't have any problem with logging back on to Facebook. Within the last month for some reason FB ask me to change my password and I did, then it has me to change my email address and I did. This seemed so strange to me since I have had the old password and address for so long with no problems. Please just get me up and running again with activating my account and allowing me to log in again. Thanks!

GetHuman1491723 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1491723
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 202766 others
0 customers following this

Timeline

GetHuman1491723 started working on this issue
Nov 4th, 2018 3:23pm