Hi Team - it’s seems like my account has been hacked - my name has been changed ? And I...

GetHuman1485417's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman1485417's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1485417 will want to follow the link below to head to their help center. We will check on GetHuman1485417 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1485417 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1485417's own words
Hi Team - it’s seems like my account has been hacked - my name has been changed ? And I can no longer log into my account - the issue is I can’t reset my password as I’ve never thought about it before but it is connect to an email that I probably haven’t used for nearly ** years ? I really don’t want to lose my account as it’s my memories and last ** years of my life ... please can you help me access my account again via another route that isn’t the old email account ? I can advise recent activity on my account or my messenager account to verify who I am ??? Many thanks for your support in advance . Rebecca
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Facebook

Customer service issue
Reported by GetHuman1485417
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 202071 others
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Timeline
GetHuman1485417 started working on this issue
Nov 3rd 9:38pm