my facebook account is locked. i haven't used it in ages. a week ago i got a new phone...

GetHuman1485234's customer service issue with Facebook from November 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1485234's own words
my facebook account is locked. i haven't used it in ages. a week ago i got a new phone number. i tried to get candy crush and tried to logon facebook account. said it was locked. i changed the password using email verification. but it is still locked. i am not willing to do the do the contact friend for code, or provide id(worried about security), i don't have any photo for my profile. Can u please unlock my account. if not can you delete it so i can recreate the account
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Customer service issue
Reported by GetHuman1485234
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
Seen by 1 customer so far
Similar issue to 202035 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1485234 started working on this issue
Nov 3rd 9:19pm
GetHuman1485234 indicated the issue is not fixed yet.
Nov 3rd 9:21pm