FB account was hacked with someones advertising sent from "michael dermid" account. *I...

GetHuman1485171's customer service issue with Facebook from November 2018

1 view
 | 
202025 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1485171's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1485171's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1485171 will want to follow the link below to head to their help center. We will check on GetHuman1485171 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1485171 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1485171's own words
FB account was hacked with someones advertising sent from "michael dermid" account. *I am "michael dermid" 's, father, he was in an accident Feb of **** sustained brain injury and is bedridden. My daughter (his sister) notified you of the hack, and his account disappeared. We use his account to read to him from his friend that post to his page and for his picture history.**I would like to have his account back up in a display status but locked from the access of anyone but you or to allow me to have gardianship of his account and allowing me control of the FB page. *I and my wife have power of attorney for him to act on his behalf.*I am not sure of the email account he used when setting up this page, but I believe it was "*****@***.com ".*The email associated with my account is *****@***.com **I would greatly appreciate your help in this matter. I can be reached at ********** most any time.
GetHuman1485171 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1485171 fixed the problem
We are waiting for GetHuman1485171 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1485171 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1485171
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 202025 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1485171 started working on this issue
Nov 3rd 9:11pm