Been having this issue for almost a year and a half. I am unable to watch any video in...

GetHuman-kylerjoh's customer service issue with Facebook from November 2018

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The issue in GetHuman-kylerjoh's own words
Been having this issue for almost a year and a half. I am unable to watch any video in HD in the Facebook app. I created another account and sent the videos I was trying to watch to the new account. With the new account I can select the quality up to ***p*With my old account the quality is locked at ***p. I dont understand how just logging into a new account makes me able to watch the video in a higher quality. All settings are identical between the accounts.
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Customer service issue
Reported by GetHuman-kylerjoh
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 1 customer so far
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GetHuman-kylerjoh started working on this issue
Nov 3rd 8:34pm