My niece helped my mom start a gmail and a Facebook account. My mom doesn't remember an...

GetHuman1478103's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman1478103's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1478103 will want to follow the link below to head to their help center. We will check on GetHuman1478103 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1478103 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1478103's own words
My niece helped my mom start a gmail and a Facebook account. My mom doesn't remember any of the passwords if she ever knew them. My niece is in control of tge two accounts and I think she is usingbit as camoflauge to spy on people. My mom has several friends on FB and it would be nice for her to get the account back. *We have uploaded her ID a couple of times and we have also received some codes via my email but I was unsuccessful with them.*If you could get us (her) back into it would be awesome.**Joanne Thorstad*joannethorstad@gmail
GetHuman1478103 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1478103
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 201588 others
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Timeline
GetHuman1478103 started working on this issue
Nov 3rd 7:11pm