Facebook Customer Service Issues

Archive 280

The following are issues that customers reported to GetHuman about Facebook customer service, archive #280. It includes a selection of 20 issue(s) reported November 3, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am Diana Brown, and my DeeDee Brown Facebook account has been disabled, hindering my access to Huuuge Casino. Using the account solely for gaming, I was prompted to sync it with the game to secure my progress. However, approximately a week ago, I discovered that my account had been disabled without any explanation. Rest assured, my activities were not illicit, and I did not engage in any harmful behavior or post inappropriate content. I kindly request the reactivation of my account as it prevents me from enjoying my Huuuge Casino gaming experience. Thank you for your assistance. Sincerely, Diana Brown.
Reported by GetHuman-oceanfre on samedi 3 novembre 2018 07:45
I recently set up a Facebook account to move some app data from my old Android phone to a new iPhone XR. After the transfer, Facebook asked me to upload a photo for verification, even though I didn't have any pictures on my new account. I complied, but my account got disabled two days later. Now, I can't access the data I just transferred to my new phone. I've submitted a form to recover my account, but I haven't heard anything back from Facebook yet.
Reported by GetHuman1475519 on samedi 3 novembre 2018 08:14
1. A couple of weeks back, I started receiving messages in Chinese on my account, despite having English settings. Now, everything is in Chinese. I deleted the app, but the issue persists. 2. While browsing for $99 recliners on Chrome, I clicked on a result that led me to a Facebook ad for a store in Mississippi, showing as local on maps. Below it was a comment supposedly from me with my picture, but it's not mine! This happened quickly after I searched for that item before being redirected to the fake post on this Facebook page: [redacted] Could you please assist me in changing the language back to English on my account? Additionally, I am concerned about possible hacking of my Chrome and Facebook accounts.
Reported by GetHuman-wahu on samedi 3 novembre 2018 08:29
My spouse Lisa M. had her Facebook account disabled recently as she hadn't used it for some time. I tried to browse Marketplace using her account because I couldn't access the feature on my own account. My intention was solely to use Marketplace and not to post or make friends, hence the use of the name "Leelund Muller." I encountered an issue meeting a seller for truck parts. Subsequently, my wife started receiving notifications about her account being flagged for suspicious activity. In frustration, I attempted to delete my account but later reconsidered. I only wish to use Facebook for Marketplace, but the inconsistency of access has been baffling. My decision to delete my account stands, but I implore for my wife's account, crucial for her connections, to be reactivated. I've tried to rationalize the use of different devices as akin to using multiple log-in methods. Your assistance in resolving this matter would be greatly appreciated. L. Mull
Reported by GetHuman-lmull on samedi 3 novembre 2018 12:09
I was recently banned from Facebook for engaging in a discussion with a member of the Nation of Islam. I, a white man, was condemned for trying to dissuade a woman from promoting violence against white people by referring to them as "white devils" and "aliens." My intention was to advocate for collaboration between individuals fighting for justice, regardless of race, to expose and combat corruption within the system. Despite my efforts, the woman dismissed the idea and insisted that white people are inherently evil aliens. Although I value the platform Facebook provides for diverse voices, I believe their restrictions on cross-cultural dialogues are excessive. I suggest implementing a fact-monitored forum managed by Facebook users to address such conflicts. Many social media disputes stem from misinformation, leading to misunderstandings among users. Instead of solely banning users, Facebook could enhance societal understanding and their business model by engaging with customers like myself who offer alternative solutions.
Reported by GetHuman-southie on samedi 3 novembre 2018 13:53
I'm having a significant issue that I need help with. My name is Piyal. I manage several groups on Facebook, and I receive numerous message requests. Unfortunately, some of these messages are quite rude. Due to my condition as a dyslexic individual, I feel threatened very quickly when I receive such messages. I have tried to ignore, delete, and block these individuals, but they keep creating new accounts. I even followed advice from YouTube to change my date of birth to 13 years old so the message requests would stop, but all I get in response from Facebook is an automated message saying "Thanks for contacting Facebook. You should receive an email response shortly," which never happens. I am hesitant to deactivate my account, but I desperately need the message requests to cease. Please help me prevent harm to vulnerable individuals like myself online.
Reported by GetHuman1478791 on samedi 3 novembre 2018 14:58
A post was recently taken down from my Wordpress site, supposedly due to a report of not meeting "community standards". The post in question was a review of the film Darkest Hour, including a quote from the dialogue where the word "bum" was used. The post mainly focused on World War II history and nothing else that could be deemed offensive. Following this, my attempts to share any posts on Facebook from my site have been unsuccessful. I believe my entire site may have been blocked because of this single word, which is not considered a swearword in England. I urge you to visit my website, (dispatchesfromtheformernewworld.com), to see for yourself that my content is not offensive but rather focuses on general interest stories such as family history and culture. Considering the vast amount of inappropriate content on social media, it seems unfair that my posts have been restricted in this way. I kindly request for this issue to be addressed promptly.
Reported by GetHuman1481481 on samedi 3 novembre 2018 17:25
I've lost access to my Facebook account without any prior warning or error message. After Facebook requested to confirm my identity and I sent in my photo ID, I have not received any further communication from them. In the meantime, I created a temporary account or page to stay in touch with friends who are only reachable through Facebook. Unfortunately, today I got logged out from both accounts and when I tried to log back in, I was asked for ID verification again. I usually use a nickname or pseudonym on my account, and I'm unable to change it to my real name as Facebook requires, especially since I can't access my account at the moment. I'm willing to provide my real name privately, but I'd like to keep my pseudonym for public display. I am seeking assistance on how to recover my accounts/pages because I have found Facebook's support to be unhelpful. Thank you for any guidance.
Reported by GetHuman1482019 on samedi 3 novembre 2018 17:53
I recently sold my iPhone 7 Plus to Lupita Martinez on Facebook on January 16th, [redacted]. Unfortunately, when clearing my data, her phone number got linked to my Apple ID, leaving me locked out of my account. I am unable to remove it without her help, as the access code will be sent to her number. I have contacted Applecare, but they require the phone number linked to my AppleID for assistance. If anyone has any advice or questions, please let me know. Thank you. Best, John M.
Reported by GetHuman1482966 on samedi 3 novembre 2018 18:40
Account Name: diyeral Registered Email: [redacted] Phone Number: [redacted] Hello Instagram team, I urgently need assistance as I am unable to access my account. I changed my password three weeks ago and temporarily deactivated my account due to a family tragedy. Upon trying to reactivate it yesterday, I discovered that Instagram could not locate my account using my name or email address. I have not intentionally deleted my account as I verified it by attempting to create a new one with the same email address, resulting in a message stating an existing account. The thought of losing all the memories and connections I've built over the years on Instagram is distressing. I suspect my account may have been hacked as it does not show as deleted when I try to reactivate. Please help me regain access to my account; it holds significant sentimental value to me. I am extremely anxious and would greatly appreciate your assistance in resolving this issue promptly. Thank you, D.Y.
Reported by GetHuman1483992 on samedi 3 novembre 2018 19:33
Username: diyeral Email: [redacted] Phone: [redacted] Hello Instagram Support, I urgently need your assistance. I am unable to access my account. Despite changing my password three weeks ago and temporarily deactivating my account due to a family loss, I am now unable to log in. When I try to reactivate, Instagram claims it cannot locate my account using my name or email address. To confirm, I tried creating a new account with the same email, only to be told an account already exists. This has caused me great distress, as I fear my account may have been hacked. Please help me retrieve my valuable memories stored on my account. I have been a loyal member for years and never encountered this issue before. Your prompt help in recovering my account would be greatly appreciated. Thank you, D.Y.
Reported by GetHuman-dileky on samedi 3 novembre 2018 19:45
One of the community members reported my comment, leading to a 7-day lockout of my account. I did not use any vulgar language, make threats, or use profanity. I engaged in a sarcastic exchange, similar to theirs. If my content is being removed, those who provoke trouble should also face consequences. I reported them, but it seems to have been overlooked. This situation raises questions about bias, as I, a Republican, feel targeted while expressing my views. I find it unfair to be blocked from sharing opinions freely. If open discussions are not encouraged, closing my account may be best. I refrained from using foul language, despite being provoked. It appears that some users intentionally provoke others to elicit a negative response for reporting. If this behavior is condoned, it aligns with the one-sided narrative about the platform circulating in the news.
Reported by GetHuman1484442 on samedi 3 novembre 2018 20:03
Hello, I would like to express my current issue regarding a Facebook account I manage for a clinic in Uzbekistan, Tashkent. A few years ago, I created a Facebook profile for the clinic and linked it to the business page. Recently, I've been unable to access the profile due to a security measure requesting a verification picture, which I uploaded. However, after a few days, I found that the account has been blocked. I understand the need for security measures, but I believe we have not violated any of Facebook's policies. I kindly request assistance in unblocking our account. The clinic is named ProfiMed медицинская клиника, with the page and profile created under similar names. Our email address is [redacted] Thank you for your help in resolving this matter.
Reported by GetHuman1484776 on samedi 3 novembre 2018 20:33
Hello, I am Scotty P. Jones from West Virginia. I have had a Facebook account for years, but it got hacked along with the associated email. I have tried to create new accounts twice since then, but they were both disabled. Facebook is essential for me to keep in touch with family, friends from high school, and people I have met over the years. I have tried contacting Facebook through the page where you can explain why you think your account was disabled, but I have not received any response. I am a disabled firefighter in my local community, and creating a new account would greatly help me stay connected with my loved ones and friends. Thank you for your assistance.
Reported by GetHuman1484859 on samedi 3 novembre 2018 20:44
My apologies for the intrusion, but I've encountered an issue with a compromised Facebook account. The account belongs to "Michael Dermid," who unfortunately suffered a brain injury in February [redacted] and is currently bedridden. Following the unauthorized access to his account which was used for sentimental purposes, we urgently seek your assistance in restoring it to a view-only status that only I, with guardianship rights granted through power of attorney, can access. Though unsure of the email affiliated with his account, I believe it may be "[redacted]" For reference, my email is [redacted] Preserving his connection through Facebook is vital for him to stay connected with friends through their posts and pictures. Your urgent attention to this matter would be greatly appreciated. Please contact me at [redacted] at your earliest convenience. Thank you for your understanding and prompt assistance.
Reported by GetHuman1485171 on samedi 3 novembre 2018 21:11
Hello, I believe I provided incorrect information earlier. I am Scotty Pedo Jones. My email is [redacted] and my cell number is [redacted]. Last night, I created an account after my original page was hacked. I attempted to use the recovery process when I couldn't log in but never received a response. As a disabled firefighter from West Virginia, I rely on Facebook to stay connected with family, friends from both in and out of state, as well as people I've met over the years. Due to health issues and other conditions, I don't have many opportunities to go out, which is why Facebook is important to me.
Reported by GetHuman1484859 on samedi 3 novembre 2018 21:17
I am Leland Mull, and my wife's account has been disabled on Facebook. I occasionally used her account to browse Marketplace as I couldn't access it on my own account. I only utilized the account for Marketplace and not for socializing with friends or posting updates. The name "Leelund Muller" was used to maintain privacy. I encountered an issue where I couldn't access Marketplace after a failed attempt to meet a seller for wheels and tires. Despite canceling the deletion of my account, I still couldn't access Marketplace. The inconsistency in access to Marketplace on different accounts is frustrating. I have decided to permanently delete my Facebook account, but my wife relies on it to connect with family and friends. If any mistakes were made, they were unintentional. I seek assistance in reactivating my wife's account. Your help in resolving this matter is greatly appreciated. Best, Leland Mull
Reported by GetHuman-lmull on samedi 3 novembre 2018 22:23
Username: diyeral Registered Email: [redacted] Phone Number: [redacted] Hello Instagram, I am reaching out for your assistance as I am unable to access my account. I changed my password three weeks ago and deactivated my account temporarily due to a family tragedy. However, when I tried to reactivate it yesterday, Instagram cannot find my account using my name or email address. I have never deleted my account and confirmed this by trying to create a new account with the same email address, which prompted a message about the email already being in use. I suspect my account may have been hacked as Instagram does not indicate that it has been deleted. I am desperate to retrieve my account as it holds many irreplaceable memories. I have been a loyal Instagram user for years and have never encountered such an issue before. This situation has been keeping me up at night, and I kindly request your help in restoring my account and memories. Your prompt assistance would be greatly appreciated. Sincerely, Dilek Y.
Reported by GetHuman1483978 on dimanche 4 novembre 2018 00:56
I am experiencing a significant issue. I am Piyal, and I oversee numerous groups on Facebook, leading to a high volume of message requests. Unfortunately, some of these messages are quite disrespectful. Due to my dyslexia, I tend to feel threatened easily. Despite my efforts to ignore, delete, and block these individuals, they create new accounts to continue the behavior. I researched on YouTube and found a suggestion to change my date of birth to 13 years old to stop the message requests. However, after attempting this multiple times, I only receive an automated reply stating that I should expect an email response. Regrettably, I never receive one. I am hesitant to deactivate my account but need assistance in stopping these message requests. Kindly help me prevent a vulnerable person from going offline.
Reported by GetHuman-piyalma on dimanche 4 novembre 2018 02:30
I reached out several times yesterday regarding the hurtful comments my sister, Bette Perez, made about me on Facebook. I've attached screenshots as evidence. I've blocked her on my phone and unfriended her on Facebook, but I believe she needs to be removed from the platform altogether. I'm considering legal action for defamation of character. I hope to hear from you soon. Myra Carter [redacted] OR [redacted] Sent from my iPad.
Reported by GetHuman1487360 on dimanche 4 novembre 2018 02:38

Help me with my Facebook issue

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