Hello,my account was disabled * months ago for sending spam, I don’t send spam,and some...

GetHuman1476661's customer service issue with Facebook from November 2018

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201523 similar
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GetHuman1476661's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1476661 will want to follow the link below to head to their help center. We will check on GetHuman1476661 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1476661 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1476661's own words
Hello,my account was disabled * months ago for sending spam, I don’t send spam,and someone hacked my account! I’ve been on this same Facebook page for *years with no problem now I can’t get into... I’ve been using the email *****@***.com for the entire *years but I forgot the email password! My new email address is *****@***.com... I’ve sent in all types of identification but I don’t know their response because I don’t have access to the old email
GetHuman1476661 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1476661
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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GetHuman1476661 started working on this issue
Nov 3rd 6:49pm