My account was hacked. My profile picture and cover story was changed. It also had a me...

GetHuman1475824's customer service issue with Facebook from November 2018

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If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1475824's own words
My account was hacked. My profile picture and cover story was changed. It also had a message says it was not Sharmon and he just got this phone. I tried secure the account and he changed the password. I was log in on my pc and he blocked the device. When I tried to change the password he kept changing the language. I remembered being login from another device and was able to take back the account. I changed my picture back,changed some more info.Can you please explain this odd thing and how can I prevent this from happening again
GetHuman1475824 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1475824
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1475824 started working on this issue
Nov 3rd 9:01am
GetHuman1475824 confirmed the issue is fixed. Hooray!
Nov 3rd 9:02am