My account was hacked. My profile picture and cover story was changed. It also had a me...

GetHuman1475824's customer service issue with Facebook from November 2018

3 views
 | 
201450 similar
 | 
0 following
Help with my Facebook issue
How did GetHuman1475824 do it?
Waiting to hear how GetHuman1475824 fixed the problem to share with other customers.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1475824's own words
My account was hacked. My profile picture and cover story was changed. It also had a message says it was not Sharmon and he just got this phone. I tried secure the account and he changed the password. I was log in on my pc and he blocked the device. When I tried to change the password he kept changing the language. I remembered being login from another device and was able to take back the account. I changed my picture back,changed some more info.Can you please explain this odd thing and how can I prevent this from happening again
GetHuman1475824 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1475824 fixed the problem
We are waiting for GetHuman1475824 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1475824 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1475824
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 201450 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1475824 started working on this issue
Nov 3rd 9:01am
GetHuman1475824 confirmed the issue is fixed. Hooray!
Nov 3rd 9:02am