Hello, my name is Dean Marcotrigiano.*My problem is that I think someone hacked my acco...

GetHuman1149918's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Strength in numbers! Companies respond better when others are watching.
GetHuman1149918's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1149918 will want to follow the link below to head to their help center. We will check on GetHuman1149918 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1149918 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1149918's own words
Hello, my name is Dean Marcotrigiano.*My problem is that I think someone hacked my account. Every time I try to log in it tells me to enter a sms code that I should receive on my phone. I don’t get the sms messages. My username is Dean Marco and my profile picture is my dog. Nothing is working to recover it and I’m reaching out for assistance to get my account back. Instead of getting an sms message, I would rather everything emailed to me.
GetHuman1149918 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1149918
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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Timeline
GetHuman1149918 started working on this issue
Nov 3rd 7:27am