My sisters profile has been hacked into a few days ago. They changed the recovery email...
GetHuman-lusktige's customer service issue with Facebook from November 2018
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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lusktige's own words
My sisters profile has been hacked into a few days ago. They changed the recovery email and all contact info. They changed her profile picture. we have reported it and nothing has happened. She wants her account back. She has a ton of pictures and things on there that she doesn't have anywhere else. This needs to be resolved. Its a little ridiculous that we can't even get in contact with facebook by phone. This has been too long now. Hackers are not ok
GetHuman-lusktige did not yet indicate what Facebook should do to make this right.
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