My Facebook account was hacked awhile and ago and after weeks of being locked out I got...

GetHuman1474794's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman1474794's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1474794 will want to follow the link below to head to their help center. We will check on GetHuman1474794 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1474794 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1474794's own words
My Facebook account was hacked awhile and ago and after weeks of being locked out I got back in. I just got locked back out and I can’t get back in. I have no access to my email that is connected with Facebook and the hacker changed my password. Facebook use to text me a number to get into my account with but they aren’t this time and I don’t know how to have it that way. I just want to have access to my Facebook account again.
GetHuman1474794 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1474794
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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GetHuman1474794 started working on this issue
Nov 3rd 1:57am