I got a new phone due to fire last month. I went to log in to messenger and got my old...

GetHuman1474450's customer service issue with Facebook from November 2018

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The issue in GetHuman1474450's own words
I got a new phone due to fire last month. I went to log in to messenger and got my old account. I managed to get right account up, but I forgot password. It said it was sending me a six digit code, which it did, but instead of letting me enter code it went immediately to set new password, I made new password tried to log in and got error message ***. I went to the help section but I'm not able to do the error code as it wants me to log in. I can see all the stuff on Facebook, but not able to see messages. My code was ******. I would like this fixed please. The email I used for this account is *****@***.com. I have another account with a different email and I can't access that account either, email for that account *****@***.com. First account I'm using my married name Christina Fayette, the second account my maiden name, Christina hoover. Please fix it. The first account password I changed to gaudette***. The second account was same password also reading error ***. Please fix both accounts as all my contacts are on both accounts. Thank you. *Sincerely, very unhappy
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Customer service issue
Reported by GetHuman1474450
Nov 3rd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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GetHuman1474450 started working on this issue
Nov 3rd 12:14am