I had reset my password about a year ago and it was just into my phone. I recently br...

GetHuman1473417's customer service issue with Facebook from November 2018

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The issue in GetHuman1473417's own words
I had reset my password about a year ago and it was just into my phone. I recently broke my phone and I don’t remember my password to login into my facebook on my new phone. So when I go to retry to reset my password it says I have to go to the email that I used when I made my Facebook but I made my Facebook about ** years ago and I don’t have access to that email that I made it on and the reason I don’t have access to that email is because I don’t remember the password for it. So in order for me to get the password to the email to get to my Facebook I would have to log into my mothers email and my mom passed away * years ago so I can’t get into her email. So basically I just need help identifying that it’s my Facebook and I can get into it because I don’t want to make a whole new one because my mom and my brother passed away and I wouldn’t be able to get into their Facebook‘s to add them as friends and for me I just I wanna feel comfortable not having that as my friends on Facebook I don’t now but thank you
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Customer service issue
Reported by GetHuman1473417
Nov 2nd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 200962 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1473417 started working on this issue
Nov 2nd 8:58pm