I can't get into my facebook account. It said that somebody from VA tried to hack it a...

GetHuman-norabes's customer service issue with Facebook from November 2018

Help with my Facebook issue
The issue in GetHuman-norabes's own words
I can't get into my facebook account. It said that somebody from VA tried to hack it and now I can't get in. I tried to change my password like the prompt says to do and then it said that my original password is incorrect. It is my account and I can't get in again. PLEASE HELP! *telephone ***-***-**** now cell (I got rid of my old cellphone ***-***-**** because people kept texting to the other *) or email******@***.com
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Facebook

Customer service issue
Reported by GetHuman-norabes
Nov 2nd, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 200957 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-norabes started working on this issue
Nov 2nd 8:52pm
GetHuman-norabes indicated the issue is not fixed yet.
Nov 6th 7:08pm
GetHuman-norabes indicated the issue is not fixed yet.
Nov 6th 7:09pm
GetHuman-norabes indicated the issue is not fixed yet.
Nov 6th 7:09pm
GetHuman-norabes indicated the issue is not fixed yet.
Nov 6th 8:51pm
GetHuman-norabes indicated the issue is not fixed yet.
Nov 6th 8:51pm
GetHuman-norabes indicated the issue is not fixed yet.
Nov 6th 8:52pm