I’ve had my phone for about three years and my Facebook has been logged into it the who...
GetHuman1473417's customer service issue with Facebook from November 2018
Help with my Facebook issue
First: share to improve GetHuman1473417's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1473417's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1473417 will want to follow the link below to head to their help center. We will check on GetHuman1473417 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1473417 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1473417's own words
I’ve had my phone for about three years and my Facebook has been logged into it the whole time so I really don’t know my password for the longest but my phone broke and I got a new one and now I would don’t remember my Facebook password so I can’t get into it and it’s really important that I get back into that Facebook because my mother and my brother passed away and I don’t have access to their Facebook‘s so I would love to get mine back so I can have them as my friends I guess I don’t know I don’t feel comfortable not having them as friends like I don’t know I don’t want to make a brand new Facebook because then I won’t be able to have them as my friends
GetHuman1473417 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1473417 fixed the problem
We are waiting for GetHuman1473417 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.