I’ve had my phone for about three years and my Facebook has been logged into it the who...

GetHuman1473417's customer service issue with Facebook from November 2018

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The issue in GetHuman1473417's own words
I’ve had my phone for about three years and my Facebook has been logged into it the whole time so I really don’t know my password for the longest but my phone broke and I got a new one and now I would don’t remember my Facebook password so I can’t get into it and it’s really important that I get back into that Facebook because my mother and my brother passed away and I don’t have access to their Facebook‘s so I would love to get mine back so I can have them as my friends I guess I don’t know I don’t feel comfortable not having them as friends like I don’t know I don’t want to make a brand new Facebook because then I won’t be able to have them as my friends
GetHuman1473417 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1473417
Nov 2nd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 200956 others
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Timeline
GetHuman1473417 started working on this issue
Nov 2nd 8:52pm