Both of the emails listed on my account were hacked and my Facebook. While attempting t...

GetHuman1472406's customer service issue with Facebook from November 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1472406's own words
Both of the emails listed on my account were hacked and my Facebook. While attempting to fix it last night, I realized they were all interlooped- so each time I went to reset the password on Facebook it notified both emails... I would reset it using the email I normally used... *****@***.com but it would send a message as well to my old email *****@***.com . I didn’t even realize this email was still linked to the account, because it didn’t show up on the primary information page unless you actually clicked into the email section. I haven’t used this email in *-* years. Each time I made an adjustment I would receive a text message in English and second one in Spanish or something similar telling me a message was sent to my old Hotmail acct. Even though when I checked the only language selected, the only language I speak was English. When I would then go to delete the hotmail account in settings it wouldn’t delete it, even though it wasn’t selected as my primary it was blocked, and when I tried to switch it to my primary to see if I could maybe switch it and then delete it, it would ask for my password but when I typed the new password I had just created it would tell me it was not valid. I would then go all the way back through recreating a password and trying to disable my Facebook temporarily for being hacked but each time it wouldn’t let me review all of my posts it would tell me something was wrong and it was being worked on. I realized that the accounts must be looping through each other so I deleted my livelove***& thinking I could then reset the *****@***.com acct. I didn’t know, however that whoever hacked the acct has apparently been using that acct for awhile now so when I attempted the verification reset it believes the recent activity is mine even though I haven’t used the account in *-* years. I recreated a new gmail M*****@***.com to replace the previous gmail. I just need to know how to remove the invalid emails to protect my Facebook and my identity. And if you have any advice on how to work with hotmail on deleting that account.
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Customer service issue
Reported by GetHuman1472406
Nov 2nd, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman1472406 started working on this issue
Nov 2nd 6:13pm