I need help. For months now I have been unable to access my current facebook account...

GetHuman-taihitis's customer service issue with Facebook from November 2018

6 views | 200576 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-taihitis will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-taihitis can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-taihitis's own words
I need help. For months now I have been unable to access my current facebook account. I was told by your company that I needed to find out my password that was on my charter account which I disconnected my charter account. I have a different account now with Gmail. So I now have no way of getting in to my charter account for the message I get says you all cannot verify it is my account when I use the old charter account and password. In addition when I try to go to my phone and get the QB code it will not allow me this option. I have had my facebook account now for ** yrs now. Please help me. I have enclosed my new email below so maybe you can send to me the instructions I need to secure and get into my account.*Thank you *Patricia S.

GetHuman-taihitis did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-taihitis
Nov 2nd, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 200576 others
0 customers following this


GetHuman-taihitis started working on this issue
Nov 2nd, 2018 3:34pm

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