I need help. For months now I have been unable to access my current facebook account...

GetHuman-taihitis's customer service issue with Facebook from November 2018

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The issue in GetHuman-taihitis's own words
I need help. For months now I have been unable to access my current facebook account. I was told by your company that I needed to find out my password that was on my charter account which I disconnected my charter account. I have a different account now with Gmail. So I now have no way of getting in to my charter account for the message I get says you all cannot verify it is my account when I use the old charter account and password. In addition when I try to go to my phone and get the QB code it will not allow me this option. I have had my facebook account now for ** yrs now. Please help me. I have enclosed my new email below so maybe you can send to me the instructions I need to secure and get into my account.*Thank you *Patricia S.
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Customer service issue
Reported by GetHuman-taihitis
Nov 2nd, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman-taihitis started working on this issue
Nov 2nd 3:34pm