We have been unable to access are our account (https:**www.facebook.com*lddhi.fidh) for...

GetHuman-lddhi's customer service issue with Facebook from November 2018

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The issue in GetHuman-lddhi's own words
We have been unable to access are our account (https:**www.facebook.com*lddhi.fidh) for over a week now. **The reason is that every time we try to log in into our account, we get this message: do a security check. When we go ahead with doing the security check, two options are offered: *) a code at our phone number* *) log in from another computer we used before.**We cannot Use the the first option, because we have forgotten to update our telephone number. The second option does not work, although we have logged in from one and the same computer in for over three years.**We are concerned that the problem may be connected to the closure of ** Facebook pages that were affiliated one way or another to the Iranian regime and state. In order to dispel any doubts in that respect, we point out that our group LDDHI is a human rights organisation that has been endeavouring to counter and combat human rights violations in Iran since ****. Furthermore, this organisation is a member of the International Federation for Human Rights (FIDH) and its president is a former president and honorary president of FIDH.**We shall appreciate a prompt response to solve our problem.

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Facebook

Customer service issue
Reported by GetHuman-lddhi
Nov 2nd, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 200474 others
0 customers following this

Timeline

GetHuman-lddhi started working on this issue
Nov 2nd, 2018 2:14pm