Facebook disabled my account created ** years ago when I tried to change my email addre...

GetHuman-iuliapi's customer service issue with Facebook from November 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-iuliapi will want to follow the link below to head to their help center. We will check on GetHuman-iuliapi later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-iuliapi's own words
Facebook disabled my account created ** years ago when I tried to change my email address to secure it, as I was no longer using the email address I created the account with. I have sent them my ID card and filled out the forms * times now and I get no answer whatsoever from them. My personal information, contacts and memories for ** years now have been lost and I don't get any answers. I want my account back! My phone number and email address are connected to that account so I can't use them to create a new account and I want my pictures and contacts back.
GetHuman-iuliapi did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-iuliapi
Nov 2nd, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman-iuliapi started working on this issue
Nov 2nd 1:06pm