I am locked out of my Facebook account, I forgot my password and tried to re set it but...

GetHuman1469566's customer service issue with Facebook from November 2018

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The issue in GetHuman1469566's own words
I am locked out of my Facebook account, I forgot my password and tried to re set it but I can’t access my email attached as it’s a very old Hotmail account and has been shut down. So I set up a new email address and attached it and also went throough my secret trusted contacts and got the codes but when it said it would send me a link to my new email address nothing has come through !!!!! And when I press sent again, the next page is an error and won’t work! I have done this process several times but the same thing happened. Please help
GetHuman1469566 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1469566
Nov 2nd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 200263 others
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GetHuman1469566 started working on this issue
Nov 2nd 9:17am