I saw that my account was active in Bristol which is not where I live and therefore I d...

GetHuman1469465's customer service issue with Facebook from November 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1469465's own words
I saw that my account was active in Bristol which is not where I live and therefore I decided to log out of my account in order to change my password as I was suspicious of this activity. When I logged out and pressed ‘forgotten password’ to try and change it, it could not find my account by using my email address or my phone number. I have used this method before and it has worked but this time around it seems to not know my account. Unfortunately I can’t remember my password so I am locked out. In an attempt to try anything I tried pressing ‘forgotten password’ whilst on the safari internet rather than going through the App. This identified my page however kept assuming I didn’t have access to my emails, whilst I actually do have access. There was no option to reset password by sending an email. I really need access to my account ASAP, as I have been locked out a week. I would appreciate a quick response. Thanks
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Facebook

Customer service issue
Reported by GetHuman1469465
Nov 2nd, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 1 customer so far
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Timeline
GetHuman1469465 started working on this issue
Nov 2nd 8:30am