I forgot my password and wanted to change some stuff on my Facebook so I had a code sen...

GetHuman-marie_al's customer service issue with Facebook from November 2018

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The issue in GetHuman-marie_al's own words
I forgot my password and wanted to change some stuff on my Facebook so I had a code sent to my email. I get the code and put it in and it says I’ve tried too many codes!! How?? I didn’t even try once and it said that and this is not the first time I’ve tried to change it. I tried last week and it does the same thing to me. What is going on!? I don’t get it. I have my numbers on here and email and nothing is working! I want my password changed! It shouldn’t be this difficult!
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Customer service issue
Reported by GetHuman-marie_al
Nov 2nd, 2018 - a mon ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-marie_al started working on this issue
Nov 2nd 5:36am