i woke up this morning to me being locked out of my disabled account, the person who ha...

GetHuman1469106's customer service issue with Facebook from November 2018

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GetHuman1469106's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1469106 will want to follow the link below to head to their help center. We will check on GetHuman1469106 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1469106 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1469106's own words
i woke up this morning to me being locked out of my disabled account, the person who hacked my facebook had changed my email and stuff so i could not recover my account, so i made another account and the person had made a post on my original facebook before disabling it and said if i added them on snapchat he would give me my account back, so i did and he requested $** i refused and he somehow hacked and disabled my new account i don’t know what to do he has been in contact with me and he keeps activating it and then disabling it again, he’s using racial slurs and requesting money i don’t know what i should do he’s done it to * accounts and he’s threatening to hack every new account i make
GetHuman1469106 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1469106
Nov 2nd, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 200136 others
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GetHuman1469106 started working on this issue
Nov 2nd 5:35am