Dear Facebook Help Center Worker,*Hello! Excuse me, I have a problem which is my accoun...
GetHuman-hoowinni's customer service issue with Facebook from November 2018
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The issue in GetHuman-hoowinni's own words
Dear Facebook Help Center Worker,*Hello! Excuse me, I have a problem which is my account has been deactivated, but I think there must be some mistake. *I want to explain to you what I did before my account was deactivated:*One is On October **th, I logged into my Facebook account on my iPhone, sharing two of my selfies and attaching the text "Fighting!". I took the photo with iPhone on October **th at Beijing normal university, Zhuhai campus. However, as you know, iPhone will save the photo address when taking the photo. When I decided to share this photo on Facebook, your company's software automatically loaded the address of my photo, I couldn't even choose my current location and sent it out.*The other thing is my friend Mandy Law taught me how to add Facebook friends through her practical operation. She soon passed my request and "like" for my photos which I just sent.*I don't know where the above operation went wrong, which resulted in my account being deactivated. Maybe the robot which is set up by your company to detect user behavior just wants users to learn slowly like the robot and operate slowly like "lightning"? I hope to receive a reply from your company as soon as possible and help me solve this problem or give me an explanation for that. Of course, if you need me to provide more identity information, please also inform me by email.*In addition, I still have some suggestions about account problems, your company mentioned in "regulations for the community," the same person cannot hold multiple accounts ", so when my first account is deactivated, I upload the face of my photos as required by your company for authentication, but the validation robot did not pass. I have submitted the complaint form again, but I want to ask whether your company has a special staff to review and reply? What's the time limit? If not, why set up a virtual grievance process for the customer? Of course, I tried to email, phone, and other methods, but failed to get a timely reply from your company. Therefore, for your company which attaches great importance to user experience, can it improve efficiency when helping users to recover my mis-banned accounts? *Thank you for your help and I hope to hear from you soon*Best regards,*Winnie
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